FAQ Type: My Account PKR

If you have forgotten your username, please contact our 24/7 customer support team for assistance.

No. Changing or modifying your username after registration is not permitted. Once you have successfully registered, you must continue with that name and that account.

An identity card number is not mandatory for registration. However, an identity card may be required in the following situations:

• When updating specific personal information on your Betjili account.
• If discrepancies or inconsistencies are identified in the information related to you, your Betjili account, or your transactions with Betjili.
• If abnormal behavior is detected in the account.

Regardless of these conditions, Betjili reserves the right to conduct verifications on any of our members when deemed necessary or appropriate.

You are permitted to maintain only one active account with Betjili. Any additional registrations are not allowed. Betjili reserves the right to permanently freeze duplicate accounts in accordance with our Terms & Conditions.

Registering with BetJili is easy! Follow these three simple steps to create your account:

Step 1: Visit BetJili and Click ‘Sign Up’

Go to the BetJili home page and click on the ‘Sign Up’ button located at the top of the page.

Step 2: Complete the Registration Form

Fill in the form with the following details:

• Username: Create a unique username, 4-15 characters long, using only lowercase letters and numbers (no spaces or capital letters).
• Password: Create a secure password (6-20 characters) with at least one uppercase letter, one lowercase letter, one number, and one special character (e.g., @$!%*#).
• Currency: Choose your preferred currency from the drop-down menu for deposits and withdrawals.
• Full Name: Enter your real name as it appears on your identification documents.
• Phone Number & Email: Provide a current phone number and email address for account verification and communication.
• Referral Code: Enter a friend’s referral code if you have one. If not, you can leave this field blank.
• Verification Code: Enter the 4-digit code displayed on the screen. 

Step 3: Agree to Terms and Conditions

Confirm that you are 18 or older, agree to the Terms and Conditions, and click ‘Confirm’ to complete your registration.

Your account is now ready to use!

* Note: Accurate and truthful information is crucial for a valid registration. Once completed, you cannot change details like Username, Full Name, Date of Birth, or Currency.

Need more help? Check out our registration video below!

* Add video of BetJili registration

The password is case-sensitive and must meet the following criteria listed below:

• Length: 6-20 characters.
• Contains at least one uppercase letter (A-Z).
• Contains at least one lowercase letter (a-z).
• Contains at least one numeric character (0-9).
• Special characters like @$!%*# are allowed.

You must register your BetJili account using your legal name and identity. This information must match your UPI/IMPS/PhonePay/GooglePay account(s), bank account(s), or any other payment accounts used to deposit or receive funds in your BetJili account.

Yes, you can place bets using your mobile phone! You have two options:

1. Mobile Browser:

• Open your mobile browser and visit the BetJili website.
• Log in to your account to place bets directly from the mobile site.

2. BetJili App:

• Download the BetJili app from the link provided on our website.
• Install the app on your phone, log in, and place your bets anytime, anywhere.

Both methods provide full access to all betting features and promotions.

Yes, you can use your existing user ID and password to log in to the BetJili app or mobile site.

Step 1: Send us an email to support.ph@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username
Full name
Date of birth
Phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old email address
New email address

For Change of Phone Number:

Username
Full name
Date of birth
Email address
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old phone number
New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.
Personal details such as username, full name, date of birth, and cardholder information cannot be changed.
This policy ensures the security of your account. Please always keep your account details up-to-date.