How do I change my email address/phone number?

Step 1: Send us an email to support.ph@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username
Full name
Date of birth
Phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old email address
New email address

For Change of Phone Number:

Username
Full name
Date of birth
Email address
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old phone number
New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.
Personal details such as username, full name, date of birth, and cardholder information cannot be changed.
This policy ensures the security of your account. Please always keep your account details up-to-date.