FAQ Type: My Account PKR

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Here’s a clear and concise guide for proceeding with the account verification process on BetJili:

Step 1: Log in to your BetJili account and go to “Profile” > “Personal Info”.

Step 2: Click the “Verify” button next to your phone number. Enter the OTP code sent to you via SMS (expires in 5 minutes) and click “Submit”.

Step 3: Click the “Verify” button next to your email address. Enter the OTP code sent to you via email (expires in 5 minutes). Check your [Spam/Junk] folder if needed, then click “Submit”.

Step 4: Update your date of birth by clicking ‘Edit Birthday’, enter your birth year, month, and day, then click ‘Save’. Your account verification process is now complete.

There are several possible reasons:

1. i) Incorrect username or password. The password is case-sensitive and it should contain:

• 6-20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)

1. ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information, including date of birth, phone number, and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account is locked, please contact our 24/7 customer support team for assistance

Here’s a simple way for you to change your password:

Step 1: Log in to your BetJili account.

Step 2: Click the menu button on the left side of the screen.

Step 3: Select ‘Profile’ and then choose ‘Reset Password’.

Step 4: Enter your current password, then type your new password and click ‘Confirm’.

Currently, BetJili only accepts this currency

Bangladeshi Taka (BDT)
Indian Rupee (INR)
Vietnamese Dong (VND)
Philippines Pesos (PHP)
Nepali Rupees (NPR)
Pakistani Rupees (PKR)
Thailand Baht (THB)
Myanmar Kyat (MMK)

To sign up for or participate on the BetJili site, individuals must be 18 years of age or older. BetJili reserves the right to verify the age of its members and may temporarily suspend account activities until satisfactory documentation is provided. We are committed to addressing concerns related to minors and promoting responsible gambling.

Parents can enhance safety measures by using filtering solutions to control internet access and prevent minors from accessing e-gaming websites. We believe these preventive measures are a shared responsibility between us and the parents or guardians of minors.

If you are aware of an underage individual registered with BetJili, please contact our 24/7 customer support team promptly, and appropriate action will be taken.

Please note that BetJili reserves the right to void all winnings if an underage person is found to be engaging in gambling activities on the platform.

Our current website URL is https://betjili.com/

Several reasons could account for this issue. Please check the following:

• Ensure that your personal mailbox is not full.
• Check if delivered emails have been flagged as [Spam/Junk].
• Consider the possibility of delays due to network issues.
• Confirm that the email address provided during registration is correct.

If the problem persists, kindly reach out to our 24/7 customer support team for further assistance.

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

If you use SMS for password reset, wait 72 hours before requesting another SMS reset.
Log in within 15 minutes of receiving the new password to avoid expiration.
SMS resets and email resets are independent; if one method fails, you can try the other.
For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.

Due to security procedures, your account will be automatically locked after multiple unsuccessful password attempts. If your account is locked, please follow the steps below to reset your password:

Password Reset Steps:

1. Click the ‘Reset Password’ button displayed on the screen.
2. Choose your preferred method for resetting the password:
   • Email-Based Password Reset:
     • Input your username and the verified email address linked to your BetJili account.
     • Click “Reset Password” and check your email for a randomly generated password. If the email is not in your inbox, please check your junk/spam folder.
   • SMS-Based Password Reset:
     • Provide your username and the verified phone number associated with your BetJili account.
     • Click “Reset Password,” and you’ll receive a notification that your password has been changed. Check your phone for the randomly generated password.
3. Login to your account using the new random password.
   • To ensure account security, replace the random password with your preferred one. Enter the random password and then input your new password. Click ‘Submit.’

Notes:

• If three SMS password reset requests are made, a waiting period of 72 hours is necessary before attempting again.
• Login within 15 minutes of receiving the new random password to avoid expiration.
• Resetting the password via SMS will not impact email-based password reset requests. If SMS reset is unsuccessful, an email reset can be requested.
• If both SMS and email resets prove challenging, contact our 24/7 customer support for assistance. Our team will manually verify and reset the password for you.