FAQ Type: My Account NP

The password is case-sensitive and must meet the following criteria listed below:

• Length: 6-20 characters.
• Contains at least one uppercase letter (A-Z).
• Contains at least one lowercase letter (a-z).
• Contains at least one numeric character (0-9).
• Special characters like @$!%*# are allowed.

Registering with BetJili is easy! Follow these three simple steps to create your account:

Step 1: Visit BetJili and Click ‘Sign Up’

Go to the BetJili home page and click on the ‘Sign Up’ button located at the top of the page.

Step 2: Complete the Registration Form

Fill in the form with the following details:

• Username: Create a unique username, 4-15 characters long, using only lowercase letters and numbers (no spaces or capital letters).
• Password: Create a secure password (6-20 characters) with at least one uppercase letter, one lowercase letter, one number, and one special character (e.g., @$!%*#).
• Currency: Choose your preferred currency from the drop-down menu for deposits and withdrawals.
• Full Name: Enter your real name as it appears on your identification documents.
• Phone Number & Email: Provide a current phone number and email address for account verification and communication.
• Referral Code: Enter a friend’s referral code if you have one. If not, you can leave this field blank.
• Verification Code: Enter the 4-digit code displayed on the screen. 

Step 3: Agree to Terms and Conditions

Confirm that you are 18 or older, agree to the Terms and Conditions, and click ‘Confirm’ to complete your registration.

Your account is now ready to use!

* Note: Accurate and truthful information is crucial for a valid registration. Once completed, you cannot change details like Username, Full Name, Date of Birth, or Currency.

Need more help? Check out our registration video below!

* Add video of BetJili registration

You are permitted to maintain only one active account with Betjili. Any additional registrations are not allowed. Betjili reserves the right to permanently freeze duplicate accounts in accordance with our Terms & Conditions.

An identity card number is not mandatory for registration. However, an identity card may be required in the following situations:

When updating specific personal information on your Betjili account.
If discrepancies or inconsistencies are identified in the information related to you, your Betjili account, or your transactions with Betjili.
If abnormal behavior is detected in the account.

Regardless of these conditions, Betjili reserves the right to conduct verifications on any of our members when deemed necessary or appropriate.

No. Changing or modifying your username after registration is not permitted. Once you have successfully registered, you must continue with that name and that account.

If you have forgotten your username, please contact our 24/7 customer support team for assistance.

Due to security procedures, your account will be automatically locked after multiple unsuccessful password attempts. If your account is locked, please follow the steps below to reset your password:

Password Reset Steps:

1. Click the ‘Reset Password’ button displayed on the screen.
2. Choose your preferred method for resetting the password:
   • Email-Based Password Reset:
     • Input your username and the verified email address linked to your BetJili account.
     • Click “Reset Password” and check your email for a randomly generated password. If the email is not in your inbox, please check your junk/spam folder.
   • SMS-Based Password Reset:
     • Provide your username and the verified phone number associated with your BetJili account.
     • Click “Reset Password,” and you’ll receive a notification that your password has been changed. Check your phone for the randomly generated password.
3. Login to your account using the new random password.
   • To ensure account security, replace the random password with your preferred one. Enter the random password and then input your new password. Click ‘Submit.’

Notes:

• If three SMS password reset requests are made, a waiting period of 72 hours is necessary before attempting again.
• Login within 15 minutes of receiving the new random password to avoid expiration.
• Resetting the password via SMS will not impact email-based password reset requests. If SMS reset is unsuccessful, an email reset can be requested.
• If both SMS and email resets prove challenging, contact our 24/7 customer support for assistance. Our team will manually verify and reset the password for you.

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

If you use SMS for password reset, wait 72 hours before requesting another SMS reset.
Log in within 15 minutes of receiving the new password to avoid expiration.
SMS resets and email resets are independent; if one method fails, you can try the other.
For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.

Several reasons could account for this issue. Please check the following:

• Ensure that your personal mailbox is not full.
• Check if delivered emails have been flagged as [Spam/Junk].
• Consider the possibility of delays due to network issues.
• Confirm that the email address provided during registration is correct.

If the problem persists, kindly reach out to our 24/7 customer support team for further assistance.