FAQ Type: My Account NP

Our current website URL is  https://betjili.com/

To sign up for or participate on the BetJili site, individuals must be 18 years of age or older. BetJili reserves the right to verify the age of its members and may temporarily suspend account activities until satisfactory documentation is provided. We are committed to addressing concerns related to minors and promoting responsible gambling.

Parents can enhance safety measures by using filtering solutions to control internet access and prevent minors from accessing e-gaming websites. We believe these preventive measures are a shared responsibility between us and the parents or guardians of minors.

If you are aware of an underage individual registered with BetJili, please contact our 24/7 customer support team promptly, and appropriate action will be taken.

Please note that BetJili reserves the right to void all winnings if an underage person is found to be engaging in gambling activities on the platform.

Currently, BetJili only accepts this currency

Bangladeshi Taka (BDT)
Indian Rupee (INR)
Vietnamese Dong (VND)
Philippines Pesos (PHP)
Nepali Rupees (NPR)
Pakistani Rupees (PKR)
Thailand Baht (THB)
Myanmar Kyat (MMK)

There are several possible reasons:

1. i) Incorrect username or password. The password is case-sensitive and it should contain:

• 6-20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)

1. ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information, including date of birth, phone number, and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account is locked, please contact our 24/7 customer support team for assistance

Here’s a clear and concise guide for proceeding with the account verification process on BetJili:

Step 1: Log in to your BetJili account and go to “Profile” > “Personal Info”.

Step 2: Click the “Verify” button next to your phone number. Enter the OTP code sent to you via SMS (expires in 5 minutes) and click “Submit”.

Step 3: Click the “Verify” button next to your email address. Enter the OTP code sent to you via email (expires in 5 minutes). Check your [Spam/Junk] folder if needed, then click “Submit”.

Step 4: Update your date of birth by clicking ‘Edit Birthday’, enter your birth year, month, and day, then click ‘Save’. Your account verification process is now complete.

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Step 1: Send us an email to support.np@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username

Full name

Date of birth

Phone number

Last Deposit Amount

Last Withdrawal Amount

Current account details

Cause of change

Old email address

New email address

For Change of Phone Number:

Username

Full name

Date of birth

Email address

Last Deposit Amount

Last Withdrawal Amount

Current account details

Cause of change

Old phone number

New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.

Personal details such as username, full name, date of birth, and cardholder information cannot be changed.

This policy ensures the security of your account. Please always keep your account details up-to-date.

You must register your BetJili account using your legal name and identity. This information must match your Esewa/Imepay/Khalti account(s), bank account(s), or any other payment accounts used to deposit or receive funds in your BetJili account.

Yes, you can place bets using your mobile phone! You have two options:

1. Mobile Browser:

• Open your mobile browser and visit the BetJili website.
• Log in to your account to place bets directly from the mobile site.

2. BetJili App:

• Download the BetJili app from the link provided on our website.
• Install the app on your phone, log in, and place your bets anytime, anywhere.

Both methods provide full access to all betting features and promotions.