My account is locked due to excessive login failures, what actions should I take?

Due to security procedures, your account will be automatically locked after multiple unsuccessful password attempts. If your account is locked, please follow the steps below to reset your password:

Password Reset Steps:

1. Click the ‘Reset Password’ button displayed on the screen.
2. Choose your preferred method for resetting the password:
   • Email-Based Password Reset:
     • Input your username and the verified email address linked to your BetJili account.
     • Click “Reset Password” and check your email for a randomly generated password. If the email is not in your inbox, please check your junk/spam folder.
   • SMS-Based Password Reset:
     • Provide your username and the verified phone number associated with your BetJili account.
     • Click “Reset Password,” and you’ll receive a notification that your password has been changed. Check your phone for the randomly generated password.
3. Login to your account using the new random password.
   • To ensure account security, replace the random password with your preferred one. Enter the random password and then input your new password. Click ‘Submit.’

Notes:

• If three SMS password reset requests are made, a waiting period of 72 hours is necessary before attempting again.
• Login within 15 minutes of receiving the new random password to avoid expiration.
• Resetting the password via SMS will not impact email-based password reset requests. If SMS reset is unsuccessful, an email reset can be requested.
• If both SMS and email resets prove challenging, contact our 24/7 customer support for assistance. Our team will manually verify and reset the password for you.