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Bakit hindi kabilang ang ilang laro sa kabuuang Turnover ko?

Sa BetJili, karamihan ng mga taya na iyong ilalagay ay kasama sa turnover, at maaaring gamitin ang mga bonus sa iba’t ibang laro. Gayunpaman, may ilang mga eksepsyon. Upang maiwasan ang hindi patas na kalamangan at mapanatili ang integridad, may mga larong hindi isinama sa bonus wagering.

Detalyadong listahan ng mga larong hindi kasama sa bonus wagering:

 

If an event is suspended or abandoned, will the bet be cancelled?

If a match is suspended, abandoned, or postponed and does not resume within 48 hours of the official start time, the result is considered void, and bets will be cancelled unless stated otherwise in the Rules & Regulations. However, certain markets that are unconditionally determined will be settled according to the specified procedures in the Rules & Regulations. The decision to cancel bets under these circumstances is final, regardless of any official decisions by the event referee or relevant governing authority.

For ‘Parlays,’ the overall bet remains valid, but the specific selection within the parlay affected by the voided event will be considered void. The payout formula for that particular selection will be calculated as (1).

What happens if I disconnect from the internet while placing my bets?

If your bets are successfully placed, they will stay active even if you lose your internet connection. Once you reconnect, you can check event results on the Results page and review your bet results in the My Account section for Exchange Betting or the Statement section for Sportsbook Betting.

If a bet fails due to a lost internet connection, your balance will not be deducted. After reconnecting, simply log back in to continue without any deductions. If you’re unsure whether your bet was successfully placed, you can always review your betting activity in the My Account section for Exchange Betting or the Statements section for Sportsbook Betting. This ensures you remain informed about your bets and maintains transparency in your betting history.

Why was my bet not settled after the event was completed?

Bets are generally settled within 5-30 minutes after an event concludes, once the outcome is confirmed. Live or in-play results might be settled during breaks in play, such as halftime, particularly if the market outcome is already known.

If you have any questions about the settlement, please have your Bet ID and relevant details ready when contacting our 24/7 customer support team. This will help expedite the resolution of your queries and ensure efficient handling of your concerns.

How can I check my Exchange Betting history?

Here’s how you can check your betting history:

  1. Login to Your BetJili Account
    • Open the BetJili app or website and enter your login credentials to access your account.
  2. Go to Your Profile
    • Click on the Menu button (usually found on the top or side of the screen).
    • From the menu options, select Profile.
  3. View Betting Records
    • In the Profile section, click on Betting Records to see your betting history.