FAQ Type: Technical INR

If you encounter any issues with your game, please reach out to our 24/7 customer service team via live chat or email. To help us assist you more efficiently, please include the following details in your message:

Username:  Your account username
Game Description:  Brief description of the issue
Game Name:  The name of the game you were playing
Bet ID:  Your unique bet reference number
Bet Amount:  The amount you wagered
Bet Time:  The date and time when you placed the bet

Providing these details will help us resolve your issue as quickly as possible.

If you lose connection during a game, don’t worry—your bet is still recorded and settled according to the results of the round. Once you reconnect, you can check the game history to see the outcomes of your bets.

If you encounter problems, please try the following steps:

1. 1. Clear Cache: Cached data can sometimes cause issues with loading web pages or apps. To clear your cache:

• On Android Chrome:

1. 1. • 1. Open the Chrome app.
        2. Tap on the More icon (three vertical dots) at the top right.
        3. Go to History, then Clear browsing data.
        4. Choose All time for the time range.
        5. Check the boxes for Cookies, site data and Cached images and files.
        6. Tap Clear data.

• On iOS Safari:

1. • 1. Go to Settings.
     2. Tap Safari.
     3. Scroll down and select Clear History and Website Data.
     4. Confirm by tapping Clear History and Data.
2. Clearing the cache helps resolve many common issues related to outdated or corrupted data.
3. Reinstall the App: If clearing the cache doesn’t solve the problem, try deleting the BetJili app and reinstalling it from the link provided on our website.
4. Update Your Browser: Ensure you are using the latest version of your browser or app for optimal performance.

If the issue persists, please contact our 24/7 customer support team with the following details:

• Username
• Website URL
• Browser/App Version
• IP Address
• Current Location
• Telco Provider
• Software/Device Info
• Screenshots of the issue or error message

This information will help us resolve your issue more efficiently.

To clear the cache on your Android device using Chrome, follow these steps:

1. Open the Chrome app on your Android phone or tablet.
2. Tap the More icon (three vertical dots) at the top right.
3. Select History from the menu, then tap on Clear browsing data.
4. Choose a time range from the top. For a complete clear, select All time.
5. Check the boxes for Cookies, site data and Cached images and files.
6. Tap Clear data to finish.

If you’re experiencing issues with the BetJili app, we recommend deleting it from your mobile device, reinstalling the app, and also clearing your mobile browser’s cache.

For Android Devices:

1. Open the Chrome app on your Android phone or tablet.
2. Tap the More icon (three dots) at the top right.
3. Select History, then tap Clear browsing data.
4. Choose a time range from the options at the top. To clear everything, select All time.
5. Check the boxes for Cookies and site data and Cached images and files.
6. Tap Clear data to complete the process.

For iPhone/iPad Users:

1. Open the Settings app.
2. Scroll down and tap Safari.
3. Select Clear History and Website Data.
4. Confirm by tapping Clear History and Data.

* Following these steps will help resolve any issues you’re facing with the BetJili app and improve your gaming experience.

For smooth 🏏 Cricket gameplay, use Chrome on your Android phone or Safari on your iPhone.

Please remember that the BetJili app cannot be accessed from two devices simultaneously.

To clear the cache and app data for BetJili, follow these steps:

Step 1: Open the “Settings” menu.

Step 2: Scroll down and select “Apps.”

Step 3: Tap on “Manage Apps” and choose the BetJili app.

Step 4: Click on “Clear Data” and “Clear Cache.”

You can run the BetJili app on Android 5 and above or play directly from Google Chrome.

The BetJili App file size is only around 7.3 MB, and you can easily download it to even phones with low storage capacity.

Click Here to Download BetJili App