FAQ Type: My account

All personal information and data provided are protected with defense-grade security, ensuring confidentiality and utmost security. For more details, please refer to our Privacy Policy page.

Here’s a simple and straightforward  guide for contacting the BetJili customer support team:

Step 1: Click on the chat icon at the bottom right of the page.

Step 2: Enter your Username and Mobile Number.

Step 3: Click on Start the Chat to begin a conversation with a customer support representative

Yes, you can use your existing user ID and password to log in to the BetJili app or mobile site.

Step 1: Send us an email to support@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username
Full name
Date of birth
Phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old email address
New email address

For Change of Phone Number:

Username
Full name
Date of birth
Email address
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old phone number
New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.
Personal details such as username, full name, date of birth, and cardholder information cannot be changed.
This policy ensures the security of your account. Please always keep your account details up-to-date.

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Here’s a clear and concise guide for proceeding with the account verification process on BetJili:

Step 1: Log in to your BetJili account and go to “Profile” > “Personal Info”.

Step 2: Click the “Verify” button next to your phone number. Enter the OTP code sent to you via SMS (expires in 5 minutes) and click “Submit”.

Step 3: Click the “Verify” button next to your email address. Enter the OTP code sent to you via email (expires in 5 minutes). Check your [Spam/Junk] folder if needed, then click “Submit”.

Step 4: Update your date of birth by clicking ‘Edit Birthday’, enter your birth year, month, and day, then click ‘Save’. Your account verification process is now complete.

There are several possible reasons:

1. i) Incorrect username or password. The password is case-sensitive and it should contain:

• 6-20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)

1. ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information, including date of birth, phone number, and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account is locked, please contact our 24/7 customer support team for assistance

Several reasons could account for this issue. Please check the following:

• Ensure that your personal mailbox is not full.
• Check if delivered emails have been flagged as [Spam/Junk].
• Consider the possibility of delays due to network issues.
• Confirm that the email address provided during registration is correct.

If the problem persists, kindly reach out to our 24/7 customer support team for further assistance.