FAQ Type: My account

Yes, you can place bets using your mobile phone! You have two options:

1. Mobile Browser:

• Open your mobile browser and visit the BetJili website.
• Log in to your account to place bets directly from the mobile site.

2. BetJili App:

• Download the BetJili app from the link provided on our website.
• Install the app on your phone, log in, and place your bets anytime, anywhere.

Both methods provide full access to all betting features and promotions.

Here’s a simple way for you to change your password:

Step 1: Log in to your BetJili account.

Step 2: Click the menu button on the left side of the screen.

Step 3: Select ‘Profile’ and then choose ‘Reset Password’.

Step 4: Enter your current password, then type your new password and click ‘Confirm’.

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

If you use SMS for password reset, wait 72 hours before requesting another SMS reset.
Log in within 15 minutes of receiving the new password to avoid expiration.
SMS resets and email resets are independent; if one method fails, you can try the other.
For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.

To prevent account hacking or fraud, follow these guidelines:

1. Keep Your Account Information Private:
   • Never share your account information, including your username, password, phone number, and email address. Protecting this information is crucial to preventing unauthorized access.
2. Avoid Account Sharing:
   • Your account access should be exclusive to you. Shared accounts often face issues such as suspension due to rule violations or contested ownership. Maintain sole control over your account.
3. Verify and Keep Your Information Up-to-Date:
   • Ensure the accuracy of your personal information by verifying your phone number and email address after registering your account. These details will be used for important communications, so keep them active and current.
4. Create a Strong Password:
   • Use robust passwords that are lengthy, intricate, and challenging to predict. A strong password should include:
     • 6-20 characters
     • At least 1 uppercase letter (A-Z)
     • At least 1 lowercase letter (a-z)
     • At least 1 numeric character (0-9)
     • Special characters are allowed (@$!%*#)
   • Regularly update your account password.
5. Avoid Sharing Deposit Slips:
   • Refrain from sharing your deposit slips with others. Depositing funds through someone else’s cash-out number or involving a third party poses risks to your account and funds.
6. Clear Your Browser’s Cache:
   • Regularly clear your browser’s cache to remove stored data from web pages. This helps protect your information from unauthorized access.
7. Report Suspicious Activity:
   • If you suspect unauthorized access to your account, promptly change your password and review your transactions. Report any suspicious activities or errors immediately through Live Chat or by emailing us at support@betjili.com.

If you suspect your account is being hacked, immediately change your password and contact our customer care officer to inform them.

If you have confirmed that your account is hacked, follow these steps:

1. Log in to your account and remove any saved bank card information.
2. Change your password.
3. Contact our customer care officer for further assistance. They will be more than happy to help you.

BetJili places absolute commitment in promoting responsible gambling. To get more information on this, you can visit our  Responsible Gaming to find out more about our responsible gaming features.

Yes,  all the following conditions must be met:

1. Players are allowed to refer to as many friends as possible.
2. The phone number and email ID registered in the BetJili account must be verified.
3. Friends must sign up using the player’s referral link.
4. The friend must complete a ৳2,000 deposit and a ৳6,000 turnover within 15 days from the date of sign-up.
5. The referrer must complete a ৳5,000 deposit and a ৳10,000 turnover to receive the referral bonus.
6. The turnover requirement for the Bonus 600 will not be calculated for any bets placed on sports markets with odds less than 1.75 or greater than 4.0.
7. Bets placed on Cricket Match Odds, Bookmaker Market, Evolution, WM, Rich 88 Platform, Tables, E-Sports, Lottery, Arcade Games, Sexy Platform Teen Patti Games, and Live Bac Bo, Fantan Games are excluded from this promotion.
8. The referrer will receive a free ৳600 for each successful referral. The amount will be added automatically after the referee fulfills the conditions.
9. This promotion cannot be used in conjunction with any other promotional offer.
10. Only one account is allowed per player.
11. Players opening multiple or fraudulent accounts will be disqualified from the promotion. The remaining amount may be forfeited, and the account will be frozen.
12. BetJili reserves the right to amend, modify, discontinue, cancel, refuse, or terminate this promotion at its sole discretion.

Here’s a step-by-step guide on how to join the BetJili Affiliate Program:

Step 1: Visit the BetJili Official Website.

Step 2: Click on the Menu button on the homepage.

Step 3: Select the Affiliate button from the menu.

Step 4: Explore Program Details: Review the information about the affiliate program, including the commission structure and requirements.

Step 5: Click on the “Affiliate Signup” button.

Step 6: Fill Out the Application Form: Complete the application form with details about your website, marketing methods, and other relevant information.

Step 7: Agree to the Terms: Read and accept the affiliate program’s terms and conditions.

Step 8: Wait for Approval: After submitting your application, wait for approval. You will receive an email notification once you are accepted into the program.

Refer as many friends as you want; there are no limits! The more friends you refer, the more rewards you earn. Start your referrals now and begin earning rewards today!

1. Keep Your Account Information Private:
   ● Never share your account information, including your username, password, phone number, and email address. Protecting this information is crucial to preventing identity theft, where someone could gain unauthorized access to your details and impersonate you online. Remember, you are responsible for any actions taken on your account.
2. Avoid Account Sharing:
   ● Your account access should be exclusive to you. Shared accounts often face issues such as suspension due to damage, rule violations, contested ownership, or account selling. Shared users may not exercise the same level of caution, so it’s best to maintain sole control over your account.
3. Verify and Keep Your Information Up-to-Date:
   ● Ensure the accuracy of your personal information by verifying your phone number and email address after registering your account. These details will be used for important communications, so it’s essential to keep them active and current.
   
   
4. Create a Strong Password:
   ● Create robust passwords that are lengthy, intricate, and challenging to predict. Utilize a mix of letters, numbers, and capitalization to enhance the security of your account. Ensure that your password remains difficult to guess, even if someone possesses substantial knowledge about you. We advise you to regularly update your account password. A strong password should include:
   ■ 6-20 characters
   ■ A minimum of 1 uppercase letter (A-Z)
   ■ A minimum of 1 lowercase letter (a-z)
   ■ A minimum of 1 numeric character (0-9)
   ■ Special characters are allowed (@$!%*#)
   
   
5. Avoid Sharing Deposit Slips:
   ● Refrain from sharing your deposit slips with others. Depositing funds through someone else’s cash-out number or involving a third party poses risks to your account and funds. We strongly discourage such practices to safeguard your account and money.
   
   
6. Clear Your Browser’s Cache:
   ● Regularly clear your browser’s cache to remove stored data from web pages. Cached files can be potential targets for unauthorized access. Taking this precaution after each internet session helps protect your information.
   
   
7. Report Suspicious Activity:
   ● If you suspect unauthorized access to your account, promptly change your password and review your transactions. Report any suspicious activities or errors immediately through Live Chat or by emailing us at support@betjili.com. Your vigilance is essential in maintaining the security of your account.