What information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?

1. Find Your IP Address:

• On Mobile/Tablet/PC:
  1. Open your browser and go to https://whatismyipaddress.com/.
  2. Your IP address will be displayed at the top of the page.

2. Find Your Device Information:

• For iPhone/iPad:
  1. Go to Settings > General > About.
  2. This page shows your device model, operating system version, and serial number.
• For Android Phones/Tablets:
  1. Go to Settings > About Phone/Tablet.
  2. Look for Model Number and Android Version.

3. Gather and Share the Following Information:

• Your IP Address (from the whatismyipaddress.com page).
• Mobile Model 📱 (from Settings > About).
• ISP/Network 🗼 (Your Internet Service Provider, found on the whatismyipaddress.com page).

Example:

• IP Address: 192.168.1.1
• Mobile Model: Samsung A15
• ISP/Network: AT&T

4. Share Screenshots of the Information:

• Take screenshots of your IP address and device information.
• Share these screenshots with our live chat agents.