How do I change my email address/phone number?

Step 1: Send us an email to support.ph@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

• Username
• Full name
• Date of birth
• Phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change
• Old email address
• New email address

For Change of Phone Number:

• Username
• Full name
• Date of birth
• Email address
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change
• Old phone number
• New phone number

For Both Changes:

• Username
• Full name
• Date of birth
• Old email address
• New email address
• Old phone number
• New phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

• Account information cannot be changed more than three times.

• Personal details such as username, full name, date of birth, and cardholder information cannot be changed.

• This policy ensures the security of your account. Please always keep your account details up-to-date.