What should I do if the deposit fails/deposit has not been credited?

If your deposit amount has not appeared in your account within the promised time, please contact our customer agent via live chat. Our customer agents are available 24/7 to assist you with this issue.

To expedite the process, you will need to provide the following:

• Your transaction slip
• A screenshot of the QR code available on the deposit page
• Your bank account statement in PDF format

Make sure to screenshot your deposit process and keep all transactional slips.