What should I do if the website fails to load?

If you encounter problems, please try the following steps:

1. 1. Clear Cache: Cached data can sometimes cause issues with loading web pages or apps. To clear your cache:

• On Android Chrome:

1. 1. • 1. Open the Chrome app.
        2. Tap on the More icon (three vertical dots) at the top right.
        3. Go to History, then Clear browsing data.
        4. Choose All time for the time range.
        5. Check the boxes for Cookies, site data and Cached images and files.
        6. Tap Clear data.

• On iOS Safari:

1. • 1. Go to Settings.
     2. Tap Safari.
     3. Scroll down and select Clear History and Website Data.
     4. Confirm by tapping Clear History and Data.
2. Clearing the cache helps resolve many common issues related to outdated or corrupted data.
3. Reinstall the App: If clearing the cache doesn’t solve the problem, try deleting the BetJili app and reinstalling it from the link provided on our website.
4. Update Your Browser: Ensure you are using the latest version of your browser or app for optimal performance.

If the issue persists, please contact our 24/7 customer support team with the following details:

• Username
• Website URL
• Browser/App Version
• IP Address
• Current Location
• Telco Provider
• Software/Device Info
• Screenshots of the issue or error message

This information will help us resolve your issue more efficiently.