What should I do if I forget my password?

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

• Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
• SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

• If you use SMS for password reset, wait 72 hours before requesting another SMS reset.

• Log in within 15 minutes of receiving the new password to avoid expiration.

• SMS resets and email resets are independent; if one method fails, you can try the other.

• For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.