What information should I provide when contacting the customer support team regarding a Website/Mobile Site issue?

If you encounter any issues with your game, please reach out to our 24/7 customer service team via live chat or email. To help us assist you more efficiently, please include the following details in your message:

Username: Your account username
Game Description: Brief description of the issue
Game Name: The name of the game you were playing
Bet ID: Your unique bet reference number
Bet Amount: The amount you wagered
Bet Time: The date and time when you placed the bet

Providing these details will help us resolve your issue as quickly as possible.