What should I do if I forget my password?

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

If you use SMS for password reset, wait 72 hours before requesting another SMS reset.
Log in within 15 minutes of receiving the new password to avoid expiration.
SMS resets and email resets are independent; if one method fails, you can try the other.
For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.