Hello!
How can we help you today?

Do I need to change any browser configuration?

If you’re experiencing issues with the BetJili app, we recommend deleting it from your mobile device, reinstalling the app, and also clearing your mobile browser’s cache.

For Android Devices:

  1. Open the Chrome app on your Android phone or tablet.
  2. Tap the More icon (three dots) at the top right.
  3. Select History, then tap Clear browsing data.
  4. Choose a time range from the options at the top. To clear everything, select All time.
  5. Check the boxes for Cookies and site data and Cached images and files.
  6. Tap Clear data to complete the process.

For iPhone/iPad Users:

  1. Open the Settings app.
  2. Scroll down and tap Safari.
  3. Select Clear History and Website Data.
  4. Confirm by tapping Clear History and Data.

* Following these steps will help resolve any issues you’re facing with the BetJili app and improve your gaming experience.

How to clear browser cookies and caches?

To clear the cache on your Android device using Chrome, follow these steps:

  1. Open the Chrome app on your Android phone or tablet.
  2. Tap the More icon (three vertical dots) at the top right.
  3. Select History from the menu, then tap on Clear browsing data.
  4. Choose a time range from the top. For a complete clear, select All time.
  5. Check the boxes for Cookies, site data and Cached images and files.
  6. Tap Clear data to finish.

What should I do in case of an error or dispute?

If you encounter any issues with your game, please reach out to our 24/7 customer service team via live chat or email. To help us assist you more efficiently, please include the following details in your message:

  • Username:  Your account username
  • Game Description:  Brief description of the issue
  • Game Name:  The name of the game you were playing
  • Bet ID:  Your unique bet reference number
  • Bet Amount:  The amount you wagered
  • Bet Time:  The date and time when you placed the bet

Providing these details will help us resolve your issue as quickly as possible.