FAQ Type: My Account VND

Biometric Login Method :

 

Go to your phone’s biometric option and do finger print/face verification.

 

Log in to your Betjili account and turn on biometrics.

 

After that you can log in biometrically with fingerprint/face verification sir.

Accessing the BetJili website from abroad depends on the local regulations of the country you are in. If you are from abroad and want to register an account under BetJili, you must first check if the country you are from is supported by us. You can clarify this information by contacting our customer care officer. Please ensure that you comply with local laws when accessing our Services from different locations

 

If you are a returning player who is abroad just for vacation and wants to access our site, you can access our site using VPN. All your winnings will be reflected in your account and can be withdrawn using one of the payment methods listed on our site.

There are several possible reasons:

1. i) Incorrect username or password. The password is case-sensitive and it should contain:

• 6-20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)

1. ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information, including date of birth, phone number, and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account is locked, please contact our 24/7 customer support team for assistance

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Step 1: Send us an email to support.vn@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username
Full name
Date of birth
Phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old email address
New email address

For Change of Phone Number:

Username
Full name
Date of birth
Email address
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old phone number
New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.
Personal details such as username, full name, date of birth, and cardholder information cannot be changed.
This policy ensures the security of your account. Please always keep your account details up-to-date.

You must register your BetJili account using your legal name and identity. This information must match your UPI/IMPS/PhonePay/GooglePay account(s), bank account(s), or any other payment accounts used to deposit or receive funds in your BetJili account.

Yes, you can place bets using your mobile phone! You have two options:

1. Mobile Browser:

• Open your mobile browser and visit the BetJili website.
• Log in to your account to place bets directly from the mobile site.

2. BetJili App:

• Download the BetJili app from the link provided on our website.
• Install the app on your phone, log in, and place your bets anytime, anywhere.

Both methods provide full access to all betting features and promotions.

Here’s a simple way for you to change your password:

Step 1: Log in to your BetJili account.

Step 2: Click the menu button on the left side of the screen.

Step 3: Select ‘Profile’ and then choose ‘Reset Password’.

Step 4: Enter your current password, then type your new password and click ‘Confirm’.

Follow these steps to reset your BetJili password:

Step 1: Click on the ‘Login’ button on the BetJili homepage and select ‘Forgot Password’.

Step 2: Choose a method to reset your password:

Email Reset: Enter your username and the verified email address linked to your account. Click “Reset Password”, then check your email for a new randomly generated password. If you don’t see it in your inbox, check your spam/junk folder.
SMS Reset: Enter your username and the verified phone number linked to your account. Click “Reset Password”, and you’ll receive a notification with a new password. Check your phone for the SMS.

Step 3: Log in using the new password. Once logged in, change the password to something of your choice by entering it and clicking ‘Submit’.

* Important Notes:

If you use SMS for password reset, wait 72 hours before requesting another SMS reset.
Log in within 15 minutes of receiving the new password to avoid expiration.
SMS resets and email resets are independent; if one method fails, you can try the other.
For further assistance, contact our 24/7 customer support team. We’ll help you manually reset your password if needed.

Due to security procedures, your account will be automatically locked after multiple unsuccessful password attempts. If your account is locked, please follow the steps below to reset your password:

Password Reset Steps:

1. Click the ‘Reset Password’ button displayed on the screen.
2. Choose your preferred method for resetting the password:
   • Email-Based Password Reset:
     • Input your username and the verified email address linked to your BetJili account.
     • Click “Reset Password” and check your email for a randomly generated password. If the email is not in your inbox, please check your junk/spam folder.
   • SMS-Based Password Reset:
     • Provide your username and the verified phone number associated with your BetJili account.
     • Click “Reset Password,” and you’ll receive a notification that your password has been changed. Check your phone for the randomly generated password.
3. Login to your account using the new random password.
   • To ensure account security, replace the random password with your preferred one. Enter the random password and then input your new password. Click ‘Submit.’

Notes:

• If three SMS password reset requests are made, a waiting period of 72 hours is necessary before attempting again.
• Login within 15 minutes of receiving the new random password to avoid expiration.
• Resetting the password via SMS will not impact email-based password reset requests. If SMS reset is unsuccessful, an email reset can be requested.
• If both SMS and email resets prove challenging, contact our 24/7 customer support for assistance. Our team will manually verify and reset the password for you.