FAQ Type: My Account THB

Yes, you can use your existing user ID and password to log in to the BetJili app or mobile site.

Yes, you can place bets using your mobile phone! You have two options:

1. Mobile Browser:

• Open your mobile browser and visit the BetJili website.
• Log in to your account to place bets directly from the mobile site.

2. BetJili App:

• Download the BetJili app from the link provided on our website.
• Install the app on your phone, log in, and place your bets anytime, anywhere.

Both methods provide full access to all betting features and promotions.

You must register your BetJili account using your legal name and identity. This information must match your UPI/IMPS/PhonePay/GooglePay account(s), bank account(s), or any other payment accounts used to deposit or receive funds in your BetJili account.

Step 1: Send us an email to support.ph@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

• Username
• Full name
• Date of birth
• Phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change
• Old email address
• New email address

For Change of Phone Number:

• Username
• Full name
• Date of birth
• Email address
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change
• Old phone number
• New phone number

For Both Changes:

• Username
• Full name
• Date of birth
• Old email address
• New email address
• Old phone number
• New phone number
• Last Deposit Amount
• Last Withdrawal Amount
• Current account details
• Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

• Account information cannot be changed more than three times.

• Personal details such as username, full name, date of birth, and cardholder information cannot be changed.

• This policy ensures the security of your account. Please always keep your account details up-to-date.

 

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Here’s a clear and concise guide for proceeding with the account verification process on BetJili:

Step 1: Log in to your BetJili account and go to “Profile” > “Personal Info”.

Step 2: Click the “Verify” button next to your phone number. Enter the OTP code sent to you via SMS (expires in 5 minutes) and click “Submit”.

Step 3: Click the “Verify” button next to your email address. Enter the OTP code sent to you via email (expires in 5 minutes). Check your [Spam/Junk] folder if needed, then click “Submit”.

Step 4: Update your date of birth by clicking ‘Edit Birthday’, enter your birth year, month, and day, then click ‘Save’. Your account verification process is now complete.

There are several possible reasons:

1. i) Incorrect username or password. The password is case-sensitive and it should contain:

• 6-20 characters
• At least 1 uppercase letter (A-Z)
• At least 1 lowercase letter (a-z)
• At least 1 numeric character (0-9)
• Special characters are allowed (@$!%*#)

If the issue persists, consider resetting your account password. (Refer to the instructions on how to reset the password.)

1. ii) Locked account – the account may be locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

• Failure to verify account information, including date of birth, phone number, and email address before making a withdrawal.
• Duplicate account.
• Abnormal behavior of the account.

If your account is locked, please contact our 24/7 customer support team for assistance

Here’s a simple way for you to change your password:

Step 1: Log in to your BetJili account.

Step 2: Click the menu button on the left side of the screen.

Step 3: Select ‘Profile’ and then choose ‘Reset Password’.

Step 4: Enter your current password, then type your new password and click ‘Confirm’.

Step 1: Go to the BetJili site and log in to your account.

Step 2: Click on your profile and then tap on the Download button.

Step 3: Choose one of the following methods to download the BetJili app:

• Click on the ‘Download’ button in the profile menu.
• For Betjili App Download Link: Select “Click Here to Download BetJili App” to start the download.

Step 4: When prompted, select “Android Download” to download the app.

Step 5: Once the download is complete, open the file and follow the on-screen instructions to install the app. The installation process takes only a few seconds.

Here’s a simple and straightforward guide for contacting the BetJili customer support team:

Step 1: Click on the chat icon at the bottom right of the page.

Step 2: Enter your Username and Mobile Number.

Step 3: Click on Start the Chat to begin a conversation with a customer support representative