FAQ Type: Betjili Tips PKR

If you find that clicking on our site redirects you to a different website, you can manually correct the local DNS settings by following these simple steps:

1. Open Network Settings

• Click the [Start] button at the bottom left of your screen.
• Select [Settings] > [Network & Internet].
• Click [Network and Sharing Center].

2. Access Network Connections

• Click on [Change adapter settings].

3. Open Network Connection Properties

• Right-click your active network connection and select [Properties] from the menu.

4. Modify TCP/IPv4 Settings

• Choose [Internet Protocol Version 4 (TCP/IPv4)] and click [Properties].

5. Set DNS Server Addresses

• Select [Use the following DNS server addresses].
• Enter [8.8.8.8] as the Preferred DNS server.
• Enter [8.8.4.4] as the Alternate DNS server.

Click [OK] to apply the changes.

1. Find Your IP Address:

• On Mobile/Tablet/PC:
  1. Open your browser and go to https://whatismyipaddress.com/.
  2. Your IP address will be displayed at the top of the page.

2. Find Your Device Information:

• For iPhone/iPad:
  1. Go to Settings > General > About.
  2. This page shows your device model, operating system version, and serial number.
• For Android Phones/Tablets:
  1. Go to Settings > About Phone/Tablet.
  2. Look for Model Number and Android Version.

3. Gather and Share the Following Information:

• Your IP Address (from the whatismyipaddress.com page).
• Mobile Model 📱 (from Settings > About).
• ISP/Network 🗼 (Your Internet Service Provider, found on the whatismyipaddress.com page).

Example:

• IP Address: 192.168.1.1
• Mobile Model: Samsung A15
• ISP/Network: AT&T

4. Share Screenshots of the Information:

• Take screenshots of your IP address and device information.
• Share these screenshots with our live chat agents.

Please remember that the BetJili app cannot be accessed from two devices simultaneously.

If you encounter any issues with your game, please reach out to our 24/7 customer service team via live chat or email. To help us assist you more efficiently, please include the following details in your message:

• Username:  Your account username
• Game Description:  Brief description of the issue
• Game Name:  The name of the game you were playing
• Bet ID:  Your unique bet reference number
• Bet Amount:  The amount you wagered
• Bet Time:  The date and time when you placed the bet

Providing these details will help us resolve your issue as quickly as possible.

To clear the cache on your Android device using Chrome, follow these steps:

1. Open the Chrome app on your Android phone or tablet.
2. Tap the More icon (three vertical dots) at the top right.
3. Select History from the menu, then tap on Clear browsing data.
4. Choose a time range from the top. For a complete clear, select All time.
5. Check the boxes for Cookies, site data and Cached images and files.
6. Tap Clear data to finish.

If you’re experiencing issues with the BetJili app, we recommend deleting it from your mobile device, reinstalling the app, and also clearing your mobile browser’s cache.

For Android Devices:

1. Open the Chrome app on your Android phone or tablet.
2. Tap the More icon (three dots) at the top right.
3. Select History, then tap Clear browsing data.
4. Choose a time range from the options at the top. To clear everything, select All time.
5. Check the boxes for Cookies and site data and Cached images and files.
6. Tap Clear data to complete the process.

For iPhone/iPad Users:

1. Open the Settings app.
2. Scroll down and tap Safari.
3. Select Clear History and Website Data.
4. Confirm by tapping Clear History and Data.

* Following these steps will help resolve any issues you’re facing with the BetJili app and improve your gaming experience.

For smooth 🏏 Cricket gameplay, use Chrome on your Android phone or Safari on your iPhone.

Currently, our app is not listed on Google Play. However, you can download it directly through the link below.

If you encounter problems, please try the following steps:

1. 1. Clear Cache: Cached data can sometimes cause issues with loading web pages or apps. To clear your cache:

• On Android Chrome:

1. 1. • 1. Open the Chrome app.
        2. Tap on the More icon (three vertical dots) at the top right.
        3. Go to History, then Clear browsing data.
        4. Choose All time for the time range.
        5. Check the boxes for Cookies, site data and Cached images and files.
        6. Tap Clear data.

• On iOS Safari:

1. • 1. Go to Settings.
     2. Tap Safari.
     3. Scroll down and select Clear History and Website Data.
     4. Confirm by tapping Clear History and Data.
2. Clearing the cache helps resolve many common issues related to outdated or corrupted data.
3. Reinstall the App: If clearing the cache doesn’t solve the problem, try deleting the BetJili app and reinstalling it from the link provided on our website.
4. Update Your Browser: Ensure you are using the latest version of your browser or app for optimal performance.

If the issue persists, please contact our 24/7 customer support team with the following details:

• Username
• Website URL
• Browser/App Version
• IP Address
• Current Location
• Telco Provider
• Software/Device Info
• Screenshots of the issue or error message

This information will help us resolve your issue more efficiently.