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FAQ Type: Technical MMK

What information should I provide when contacting customer services regarding the Betjili APP?

  1. Find Your IP Address:
  1. Find Your Device Information:
  • For iPhone/iPad:
    1. Go to Settings > General > About.
    2. This page shows your device model, operating system version, and serial number.
  • For Android Phones/Tablets:
    1. Go to Settings > About Phone/Tablet.
    2. Look for Model Number and Android Version.
  1. Gather and Share the Following Information:

Example:

  • IP Address: 192.168.1.1
  • Mobile Model: Samsung A15
  • ISP/Network: AT&T
  1. Share Screenshots of the Information:
  • Take screenshots of your IP address and device information.
  • Share these screenshots with our live chat agents.

How do I find the device information of my mobile phone?

Here are the ways how you can find all the related information needed:

For iPhone/iPad:

  1. Go to Settings > General > About.
  2. View the details, such as
    • Model Name and Number
    • Software Version
    • Serial Number
    • IMEI Number (if needed later)

For Android Phones/Tablets:

  1. Go to Settings > About Phone/Tablet.
  2. Find information including:
    • Model Number
    • Android Version
    • Build Number (for advanced details)

When I disconnect from a game, what happens?

If you encounter any issues with your game, please reach out to our 24/7 customer service team via live chat or email. To help us assist you more efficiently, please include the following details in your message:

  • Username: Your account username
  • Game Description: Brief description of the issue
  • Game Name: The name of the game you were playing
  • Bet ID: Your unique bet reference number
  • Bet Amount: The amount you wagered
  • Bet Time: The date and time when you placed the bet

Providing these details will help us resolve your issue as quickly as possible.

How to clear browser cookies and caches?

To clear the cache on your Android device using Chrome, follow these steps:

  1. Open the Chrome app on your Android phone or tablet.
  2. Tap the More icon (three vertical dots) at the top right.
  3. Select History from the menu, then tap on Clear browsing data.
  4. Choose a time range from the top. For a complete clear, select All time.
  5. Check the boxes for Cookies, site data and Cached images and files.
  6. Tap Clear data to finish.