FAQ Type: My account INR

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• Keep Your Account Information Private:

• Never share your account information, including your username, password, phone number, and email address. Protecting this information is crucial to preventing identity theft, where someone could gain unauthorized access to your personal details and impersonate you online. Remember, you are responsible for any actions taken on your account.

• Avoid Account Sharing:

• Your account access should be exclusive to you. Shared accounts often face issues such as suspension due to damage, rule violations, contested ownership, or account selling. Shared users may not exercise the same level of caution, so it’s best to maintain sole control over your account.

• Verify and Keep Your Information Up-to-Date:

• Ensure the accuracy of your personal information by verifying your phone number and email address after registering your account. These details will be used for important communications, so it’s essential to keep them active and current.

• Create a Strong Password:

• Create robust passwords that are lengthy, intricate, and challenging to predict. Utilize a mix of letters, numbers, and capitalization to enhance the security of your account. Ensure that your password remains difficult to guess, even if someone possesses substantial knowledge about you. We advise you to regularly update your account password. A strong password should include:
  • 6-20 characters
  • A minimum of 1 uppercase letter (A-Z)
  • A minimum of 1 lowercase letter (a-z)
  • A minimum of 1 numeric character (0-9)
  • Special characters are allowed (@$!%*#)

• Avoid Sharing Deposit Slips:

• Refrain from sharing your deposit slips with others. Depositing funds through someone else’s cash-out number or involving a third party poses risks to your account and funds. We strongly discourage such practices to safeguard your account and money.

• Clear Your Browser’s Cache:

• Regularly clear your browser’s cache to remove stored data from web pages. Cached files can be potential targets for unauthorized access. Taking this precaution after each internet session helps protect your information.

• Report Suspicious Activity:

• If you suspect unauthorized access to your account, promptly change your password and review your transactions. Report any suspicious activities or errors immediately through Live Chat or by emailing us at support@betjili.com. Your vigilance is essential in maintaining the security of your account.

All personal information and data provided are protected with defense-grade security, ensuring confidentiality and utmost security. For more details, please refer to our Privacy Policy page.

Here’s a simple and straightforward  guide for contacting the BetJili customer support team:

Step 1: Click on the chat icon at the bottom right of the page.

Step 2: Enter your Username and Mobile Number.

Step 3: Click on Start the Chat to begin a conversation with a customer support representative

Step 1: Go to the  BetJili site  and log in to your account.

Step 2: Click on your profile and then tap on the Download button.

Step 3: Choose one of the following methods to download the BetJili app:

• Click on the ‘Download’ button in the profile menu.
• For Betjili App Download Link: Select “Download” to start the download.

Step 4: When prompted, select “Android Download” to download the app.

Step 5: Once the download is complete, open the file and follow the on-screen instructions to install the app. The installation process takes only a few seconds.

Yes, you can use your existing user ID and password to log in to the BetJili app or mobile site.

You must register your BetJili account using your legal name and identity. This information must match your UPI/IMPS/PhonePay/GooglePay account(s), bank account(s), or any other payment accounts used to deposit or receive funds in your BetJili account.

Step 1: Send us an email to support@betjili.com using the subject line ‘Request to change email address/phone number/both’ and include the following details:

For Change of Email Address:

Username
Full name
Date of birth
Phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old email address
New email address

For Change of Phone Number:

Username
Full name
Date of birth
Email address
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change
Old phone number
New phone number

For Both Changes:

Username
Full name
Date of birth
Old email address
New email address
Old phone number
New phone number
Last Deposit Amount
Last Withdrawal Amount
Current account details
Cause of change

Note: If you wish to update your email address, please send an email from your current email account, specifying the new email address you wish to use (make sure it is not already registered with BetJili).

Step 2: Contact our 24/7 customer support team to request the change.

Step 3: A phone call verification will be conducted. This is an important step in the verification process. Confirm your contact number and provide the best time for the phone call verification in your request.

Step 4: After the document review and phone call verification are completed, please wait for our notification message sent to your newly provided email address if the change is approved.

Notes:

Account information cannot be changed more than three times.
Personal details such as username, full name, date of birth, and cardholder information cannot be changed.
This policy ensures the security of your account. Please always keep your account details up-to-date.

Here are the steps to review your personal information on BetJili:

Step 1: Log in to your BetJili account and click on “Profile”.

Step 2: Select “Personal Info” to view and review your personal details.

Here’s a clear and concise guide for proceeding with the account verification process on BetJili:

Step 1: Log in to your BetJili account and go to “Profile” > “Personal Info”.

Step 2: Click the “Verify” button next to your phone number. Enter the OTP code sent to you via SMS (expires in 5 minutes) and click “Submit”.

Step 3: Click the “Verify” button next to your email address. Enter the OTP code sent to you via email (expires in 5 minutes). Check your [Spam/Junk] folder if needed, then click “Submit”.

Step 4: Update your date of birth by clicking ‘Edit Birthday’, enter your birth year, month, and day, then click ‘Save’. Your account verification process is now complete.